Tuesday, January 10, 2012

The problem IS Netit and Fiserv, Inc

There has been an ongoing problem with the Sea Air Federal Credit Union* providing our financial data to the Quicken family of financial products. (By the way, this is not just Sea Air FCU problem, it hits many credit unions, ie., Penn East FCU, Omaha FCU, Neighbors FCU, Westmark FCU, Honeywell Philadelphia FCU, etc, etc) The problem stems from the  defiance of the Netit* branch of Fiserv, Inc* (see: http://satisfaction.mint.com/mint/topics/is_netit_financial_net_com_holding_us_hostage) to let the users have their financial data.

This came to a head when the members of Sea Air Federal Credit Union received this note:
----[From: SEA AIR FCU; 01/06/2012 13:37:14 CST]-----
We regret to inform you that due to unresolved issues with Quicken, we had to cancel our contract.  

We apologize for any inconvenience.

Sea Air Staff
----[End of message]-----

I replied with:
I am afraid that you are letting netit.financial-net ordain the path of Sea Air FCU rather than the co-op THAT IS this credit union.
----[End of message]-----

It disturbs me that Netit* and Fiserv, Inc* blames security issues when in fact it is them wanting more money from someone, instead of providing financial data that belongs to us, when American Express, the Federal TSP program, and many others provide our data to Mint and others. The other financial institutions seem to understand that it is OUR financial data.

Fiserv, Inc -- www.fiserv.com  see: www.whois.net/whois/fiserv.com
Netit -- see: www.whois.net/whois/financial-net.com
Sea Air FCU -- www.seaairfcu.org

No comments:

Post a Comment